Frequently asked questions

Temple Hub is a complete temple management platform built for Hindu temples. It gives every temple a dedicated admin portal with tiles for Puja Services, Temple Calendar, Manage Deities, Bookings, Facility Services, Devotee management, Priest Scheduling, Donations & Campaigns, a Canteen & Store module, Newsletters, and more — all accessible from any browser or the Temple Hub mobile app on iOS and Android.

It takes about a minute, and you don't need to sign in just to find your temple. First, open the Temple Hub app (or the Select Organization page) and search for your temple by name or short code — temples with an active Temple Hub subscription appear in the results, and no email or OTP is required at this step. Next, select your temple: your temple page opens right away, and Temple Hub remembers your choice, so every time you reopen the app your temple page loads by default. Then, on your temple page, sign in with your email or mobile number and the one-time passcode (OTP) you receive. Finally, once verified, new devotees complete a quick profile, and you can book pujas and services, manage your household, and add details such as your spouse and company or business information.

Contact our team through the Request Demo page. We will set up your temple's account, assign your unique temple code, and guide you through the onboarding process. Most temples are live within a single business day.

Yes. Every plan includes a 30-day free trial — no credit card required. You get full access to all tiles and features in your selected plan during the trial period. After 30 days, you can subscribe or speak with our team about an extended pilot.

There's no separate sign-up form to fill out in advance. A devotee simply enters their email or mobile number, verifies it with a one-time passcode (OTP), and — if they're new to the temple — a short form guides them to finish creating their account (name, phone, household, and optional gotra/nakshatra). They're set up as a devotee and signed in right away; returning devotees skip the form and go straight to their portal. For the best experience, install the Temple Hub app from Google Play (Android) or the App Store (iPhone and iPad) and enter your temple code once — after that it opens to your temple automatically, with push notifications. Prefer not to install? Everything also works from any web browser. Either way, devotees can book pujas, view the temple calendar, reserve facilities, and download newsletters.

You can configure any puja type — archana, abhishekam, homam, sevas, and custom services — each with its own pricing, duration, priest requirements, and materials list. Devotees can browse and book these services directly from their portal.

The Bookings tile lets admins view, manage, and update all puja and facility reservations in one place. You can see upcoming bookings, check devotee details, and coordinate with priests — all without switching between systems.

Yes. Devotees can book pujas on behalf of any family member in their profile. All bookings appear in the devotee's order history and in the admin's Finance Dashboard tile for easy tracking and refund management.

The Finance Dashboard tile gives admins a full view of all devotee puja orders — including payment details, service records, and order status. Admins can issue refunds directly from this tile without needing to contact the payment provider separately. The top of the dashboard shows key metrics for the selected date range: Gross Sales, Refunds, Net Revenue, Order Volume, Average Order, plus Donations (and their share of revenue), Tax-Exempt total, Refund Rate, and Cash vs Card collected.

The Finance Dashboard's Revenue Analytics section breaks collections down several ways: By Payment Channel (cash, card, Square, split), By Service / Category, By Devotee, By Priest, By Collector / Cashier, and By Time of Day. The "By Devotee" view is a contributor leaderboard showing how much each devotee has paid, along with the number of unique devotees and the average given per devotee — handy for recognizing top supporters and for year-end acknowledgements. The "By Priest" view shows revenue attributed to each priest's bookings. Click any row to instantly filter the transaction ledger by that devotee, priest, service, or channel. Cash-drawer reconciliation adjustments are excluded from the By-Devotee figures so only real devotee payments are counted.

Yes. The Facility Services tile lets devotees and admins book the temple hall, kitchen, AV equipment, and other shared spaces. These reservations appear alongside puja bookings in the main Bookings tile so admins always have a unified view.

Yes. The Canteen & Store module lets you run a temple canteen, kitchen, or prasadam/gift counter. You can build and manage the menu (with portions and pricing), take and track orders, mark items as sold out, and receive low-inventory alerts so popular items can be restocked in time. It also includes promotions, reviews, and basic sales analytics — keeping food and store operations in the same platform as the rest of your temple.

Admins can assign priests to specific pujas, sevas, and events and manage their shifts. Each priest gets a personal schedule of their upcoming services, so they always know what they are assigned to and when. Priest assignments also flow into the Temple Calendar and into finance reporting, where you can see revenue attributed to each priest.

Yes. Devotees can make general donations or give toward a specific purpose, and admins can create fundraising campaigns with public-facing pages so the community can contribute to temple causes. All contributions appear in the Finance Dashboard alongside puja orders, with donation totals and tax-exempt amounts tracked for reporting.

None beyond what you already have. Temple Hub runs in any modern web browser on smartphones, tablets, or computers, and there's an optional mobile app on Google Play and the App Store for a faster experience. Priests and staff can use personal devices or temple-issued tablets. No dedicated hardware or POS terminals are required — though Temple Hub does integrate with card terminals if you choose to accept in-person card payments.

The Temple Calendar tile shows all scheduled pujas and events in a unified view accessible to admins, priests, and devotees. Announcements and events published via the Announcements and Manage Event Pages tiles automatically appear on the calendar, keeping everyone aligned.

The Manage Deities tile lets you maintain detailed profiles for each deity — including shrine location, consort details, iconography, and sacred histories. These profiles power the devotee-facing temple website and puja booking flows.

Use the Announcements tile for internal updates and special pujas, and the Manage Event Pages tile to create public-facing campaign pages visible outside the portal. Both feed into the Temple Calendar automatically.

The Home Page Slider tile lets admins upload and manage images and announcements that appear on the temple's public-facing home page. Use it to promote upcoming festivals, special pujas, or community announcements without any coding.

Yes. The Manage Contact Info tile lets you update the temple's name, address, phone numbers, and social links. The Temple Gallery tile manages public-facing images. The Home Page Slider handles banners and announcements. Together they keep your public website current.

The Manage Timings tile lets admins set and update the temple's operating hours, holiday closures, and special opening times. These timings are reflected on the public-facing temple website and can be updated at any time.

The Manage Users tile lets admins add team members and assign one of seven roles: Admin, SuperAdmin, Priest, Volunteer, Devotee, Finance, or Facility. Each role determines which tiles are visible in that user's portal, fully configurable through the Tile Access tile.

Tile Access is a powerful admin tool that lets you configure exactly which tiles each role can see and use. For example, you can give priests access to the Temple Calendar and Puja Services tiles, while restricting access to Finance Dashboard or Subscription & Billing.

The Manage Volunteers tile lets admins add volunteers, track their applications, and assign them to events or services. Volunteers log in with OTP and see only the tiles relevant to their role, keeping the interface focused and simple.

Temple Member Profiles (also shown as Temple Member Pr...) covers roster management, committees, and land donor records. It is the central directory for your temple's core membership — separate from general devotees who book pujas online.

The Manage Devotees tile gives admins a full view of devotee profiles, contact numbers, and subscription status. Admins can search, update, and manage any devotee record, including their booking history and newsletter subscriptions.

The Manage Devotees tile includes a built-in analytics dashboard about your community (not finances). At the top, stat cards show Active Today and Active This Week (distinct devotees who recently signed in), Total Individuals, Company Profiles, New This Month, Created Today, Newsletter Subscribers, and Households. Expanding the dashboard reveals: Directory Composition (individuals vs companies, active/inactive, households), a 12-month Registrations Trend showing congregation growth, Communications Reach (newsletter opt-in rate and how many devotees are reachable by email/phone), Geographic Spread (top states and cities), Language and Preferred Priest distribution, Profile Completeness (a data-health gauge), Family Footprint (total people represented and average family size), and Birthdays This Month. The analytics are read-only and update automatically.

The dashboard shows "Active Today" and "Active This Week" — counts of distinct devotees who signed in during those windows, based on the login history. This is an activity measure rather than a live "online right now" number; Temple Hub does not currently track real-time presence. For revenue and payment figures, use the separate Finance Dashboard tile — the Manage Devotees analytics intentionally cover community insights only, with no cost data.

Yes. From the Manage Devotees list, click "Bookings" on any devotee to open their booking history with a per-devotee analytics summary. It shows lifetime giving, total bookings and average booking value, donations vs services, tax-exempt total (useful for year-end receipts), how long they have been a devotee, and their most recent booking. You also get a giving-by-year chart, a spend-by-category breakdown, their top services, preferred priest, largest contribution, and counts of upcoming and cancelled bookings. For households marked as cumulative, spouse and linked-company contributions roll up into a combined total. Everything is calculated from that devotee's own bookings.

The Manage Newsletters tile lets admins upload and publish monthly, quarterly, and yearly newsletters. Devotees can access and download newsletters directly from their portal, keeping your community informed without requiring a separate mailing system.

The Temple Gallery tile lets admins upload and organize temple images that appear on the public-facing website. Use it to showcase festivals, shrine photos, and community events. Images can be reordered and categorized from within the admin portal.

Yes. Devotees can browse the temple gallery and download newsletters directly from their portal — no separate website or app needed. The content you upload in the admin tiles is immediately available to all devotees.

All data is encrypted in transit (TLS 1.3) and at rest using AES-256 encryption. Each temple's data is strictly isolated — admins of one temple cannot access another temple's records. We do not share, sell, or use devotee data for advertising.

OTP (one-time passcode) login sends a 6-digit code to a verified email address or mobile number each time someone signs in, and the code expires in 15 minutes. Because there is no stored password, there is nothing for attackers to steal or brute-force. Once verified, your session is carried by a cryptographically signed, tamper-proof JWT, and every request travels over TLS (HTTPS) so your data is never sent in the clear.

Temple Hub uses role-based access combined with the Tile Access configuration. There are seven roles: Admin, SuperAdmin, Priest, Volunteer, Devotee, Finance, and Facility. Admins control exactly which tiles each role sees — a Priest sees their schedule and puja calendar; a Finance user sees orders and billing; a Facility user manages space reservations; Devotees see booking and gallery tiles. No role can view data outside its configured scope.

Yes. We follow data minimization principles and give temples full control over their devotee data. Temple administrators can export or delete devotee records at any time. Our practices align with GDPR and CCPA requirements.

Temple Hub offers three plans: Starter ($499/temple/month, up to 500 households), Community ($1,199/temple/month, up to 2,500 households), and Multi-Temple (custom pricing for organizations managing multiple temples, with unlimited households). Every plan includes a 30-day free trial and has no hidden fees or per-booking charges.

No — and this is what makes Temple Hub different. Every plan includes every feature: puja booking, deity and priest management, the event calendar and Panchang, facility and hall bookings, the Finance Dashboard and refunds, donation management, Temple Member Profiles, volunteer management, newsletters and gallery, the home page slider, announcements and push notifications, and role-based Tile Access. Your price scales with the size of your community — never with the features you get.

Starter includes the complete Temple Hub feature set for temples serving up to 500 active households. Nothing is locked away — Starter temples get the same Finance Dashboard, Member Profiles, newsletters, and every other tile that larger plans include. The only difference between Starter and Community is the household band.

Community is our most popular plan. It includes everything in Starter — the entire feature set — but supports up to 2,500 active households, five times Starter's capacity, with priority support. Choose Community when your congregation has outgrown the Starter household band.

You are billed by active households — the families currently engaging with your temple — not by the total number of records in your database. Archived devotees, past puja bookings, completed donations, and years of historical data never count toward your tier. Your archive can grow for decades while your bill stays tied only to the community you serve today.

Nothing breaks and no family is ever turned away. Temple Hub uses a soft cap — if you approach or pass your household band, the platform keeps working normally and our team will simply reach out to discuss moving to the next tier. You stay in control.

Multi-Temple is built for organizations running more than one temple. It includes everything in Community plus unlimited households, custom web design, multiple temple tenants you can switch between in a tap, centralized reporting, custom onboarding, and a dedicated success manager. Pricing is tailored to your organization — talk to our team.

The Subscription & Billing tile lets temple admins view invoices, check the current plan, and update payment details — all from within the admin portal. You do not need to contact our team for routine billing updates.

No. Temple Hub charges a flat monthly fee per temple based on your household band. There are no per-booking fees, no per-devotee charges, and no per-transaction charges on puja orders or donations processed through the platform.

No. Temple Hub is a cloud-based platform and requires a stable internet connection. This ensures that bookings, the temple calendar, devotee records, and admin tiles are always in sync across all devices in real time.

Temple Hub works on all modern browsers — Chrome, Safari, Firefox, Edge, and their mobile equivalents. It is fully responsive and optimized for smartphones, tablets, and desktop computers. The admin portal tiles adapt to any screen size.

Yes. Temple Hub has a dedicated mobile app for Android on Google Play and for iPhone and iPad on the App Store. Install the Temple Hub app, enter your temple code once on first launch, and from then on the app opens straight to your temple's page every time you open it. You get a fast, full-screen experience with push notifications for booking updates and announcements. Prefer not to install? You can also use Temple Hub from any web browser.

The Contact Support tile in the admin portal connects you directly to the Temple Hub support team. You can also reach us at support@templehub.org or by phone at +1 (502) 804-8533, Monday through Friday 9 am – 5 pm EST.

Updates are deployed automatically to the cloud platform — your team never needs to install or update anything. New tiles, features, and security patches are released regularly and take effect immediately without any downtime for your temple.